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General Terms and Conditions (GTC)

This is an English courtesy translation provided for convenience. In the event of any discrepancy, the German version is legally binding.

of Plößl & Ehrl Vertriebs UG (haftungsbeschränkt), a German company with limited liability, Boschstr. 4, 82178 Puchheim, brand Pemediacorp

Last updated: 6 September 2026

1. Scope

  • These General Terms and Conditions (GTC) apply to all contracts between Plößl & Ehrl Vertriebs UG (haftungsbeschränkt), Boschstr. 4, 82178 Puchheim (hereinafter the "Contractor"), and its clients (hereinafter the "Client").
  • Deviating or supplementary terms of the Client do not become part of the contract unless the Contractor expressly agrees to their validity in text form.
  • These GTC apply to consumers within the meaning of § 13 of the German Civil Code (BGB) (private customers, for example wedding or private vehicle shoots) and to entrepreneurs within the meaning of § 14 BGB. Where individual provisions apply to only one of these groups, this is stated expressly.
  • Consumers have a statutory right of withdrawal for contracts concluded exclusively by means of distance communication (such as email or telephone). The withdrawal instructions with the model withdrawal form are available at www.pemediacorp.com/en/widerrufsbelehrung and are sent to consumers in text form before the contract is concluded.

2. Services

The services of the Contractor include in particular:

a) Web design

  • Concept, design and implementation of websites including texts, images and basic technical setup (such as legal notice and privacy pages, consent banner, basic search engine settings) as well as setup on a system that the Client can maintain independently later on. The system used is named in the quote.

b) 360° tours

  • Capture, post-production and provision of walk-through 360° tours of business premises, properties and objects, on request including integration into the Client's website and Google Business Profile.

c) Photo and video production

  • Planning, shooting and editing of photos and videos for businesses and private individuals (such as weddings, events, vehicles, properties, products), including drone footage where legally permitted and agreed.

d) Social media

  • Strategy consulting, creation and planning of content and management of social media profiles on behalf of the Client.

e) Hosting, maintenance and ongoing services

  • Operation, maintenance and updating of websites and tours as well as further recurring services under section 8.

f) Community

  • Memberships in the P&E Community under section 9.

The precise services, dates and remuneration are set out in the individual quote or contract. The website configurator at www.pemediacorp.com serves as a non-binding price indication and enquiry tool; it is not an offer in the legal sense.

3. Conclusion of contract

  • Quotes of the Contractor are non-binding unless expressly designated as binding.
  • A contract is concluded when the Contractor confirms the order in text form (order confirmation) or begins performance.
  • Towards consumers, the Contractor begins performance before the withdrawal period has expired only if the consumer has expressly requested this (§ 356 (4) BGB). Details are set out in the withdrawal instructions.

4. Prices and payment terms

  • The remuneration follows from the quote or contract; unless agreed otherwise, a flat fee per service applies.
  • Towards entrepreneurs, all prices are net plus statutory VAT; on the website the Contractor shows gross prices next to the net prices. Towards consumers, only total prices including statutory VAT are agreed.
  • Invoices are due within 14 days of the invoice date without deduction. In the event of late payment, statutory default interest applies.
  • As a rule, the Contractor provides services against invoice after performance. Where agreed in the quote, an advance payment becomes due when the order is placed and is credited against the final invoice. Amounts already paid are offset in the event of a cancellation under section 10 and the refund policy.
  • Ongoing services under section 8 are billed monthly or annually in advance, as agreed.

5. Cooperation of the Client

  • The Client provides the content, access, information and approvals required for the service in good time, such as texts, logos, image material, access data for domains or profiles, scheduling and access to premises for shoots.
  • The Client warrants that it holds the necessary rights in materials handed over. It indemnifies the Contractor against third-party claims based on a breach of this warranty, to the extent the Client is responsible for the breach.
  • If the service is delayed due to a lack of cooperation, agreed dates are postponed accordingly. Additional effort arising from this may be charged after prior notice.

6. Acceptance of websites and tours

  • Upon completion, the Contractor provides the website or tour for acceptance. The Client reviews the service within 14 days and reports material defects in text form.
  • The service is deemed accepted if the Client does not object within this period by stating material defects, or if the Client uses it productively, for example by publishing it under its own domain. The Contractor points out this consequence separately when providing the service.
  • Changes requested after acceptance that go beyond the agreed scope are remunerated separately.

7. Copyright and rights of use

  • All copyrights in the works created under the order (photos, videos, tours, design, texts, social media content) remain with the Contractor unless agreed otherwise.
  • Upon full payment of the remuneration, the Client receives a simple right of use in the works for the agreed purpose, unlimited in time, territory and content. For websites, this includes the operation, modification and further development of the website by the Client or by third parties commissioned by the Client.
  • Acquiring exclusive rights of use or transferring copyright requires a separate agreement in text form and separate remuneration.
  • Third-party components used in websites (fonts, libraries, systems, map data) are subject to the licence terms of their respective rights holders. The Contractor names them on request.
  • The Contractor may use works in which the Client has not acquired exclusive rights as references for its own advertising (for example on the website or on social networks) only with the Client's prior consent in text form. This consent may be withdrawn at any time with effect for the future.
  • The Contractor accepts no liability for the manner in which the Client uses the works.

8. Hosting, maintenance and ongoing services

  • Ongoing services (such as hosting, maintenance and updating of websites and tours, management of the Google Business Profile, ongoing social media management) are agreed for an indefinite period unless agreed otherwise. The scope of services follows from the quote.
  • With monthly billing, either party may terminate the contract at any time with effect from the end of the current month.
  • With annual billing, the term is twelve months. Thereafter the contract continues for an indefinite period and may be terminated by either party at any time with effect from the end of the current month; amounts paid in advance for the period after the end of the contract are refunded pro rata.
  • Towards entrepreneurs, the prices of ongoing services are net plus statutory VAT; on the website the gross amount is shown alongside. Annual prices are stated as a total amount for twelve months.
  • Termination requires text form, for example by email to support@pemediacorp.com. The right of either party to terminate for good cause remains unaffected.
  • The Contractor endeavours to provide high availability of hosted websites and tours. Announced maintenance windows and disruptions at upstream providers may lead to interruptions.
  • After the end of the contract, the Contractor provides the Client on request with the website content in a common format and then deletes the data, unless statutory retention obligations apply.

9. P&E Community

  • Membership in the P&E Community is concluded via the community server on Discord. Prices, terms and cancellation options are displayed there before the membership is taken out. The refund policy applies in addition.
  • Consumers are informed of their right of withdrawal before taking out a paid membership. Activation before the withdrawal period has expired takes place only with their express consent and their confirmation that they thereby lose their right of withdrawal.

10. Cancellation by the Client

  • The Client may cancel the contract at any time until the service has been performed in full; for contracts for work, § 648 BGB applies.
  • In the event of cancellation, the Contractor is entitled to remuneration for the services rendered up to that point and to reimbursement of the expenses already incurred, for example for planning, concept work, reserving dates and booked resources. Details are governed by the refund policy.
  • The statutory right of withdrawal of consumers remains unaffected.

11. Liability

  • The Contractor is liable without limitation in cases of intent and gross negligence and for damages arising from injury to life, body or health.
  • In cases of slight negligence, the Contractor is liable only for the breach of a material contractual obligation (cardinal obligation), meaning an obligation whose fulfilment is essential for the proper performance of the contract and on whose observance the Client may regularly rely. In that case, liability is limited to the foreseeable damage typical for the contract.
  • Liability under the German Product Liability Act and for guarantees assumed remains unaffected.
  • The Contractor is not liable for disruptions or outages of third-party platforms (such as social networks, Google services, the Client's hosting provider) to the extent they lie outside its area of responsibility. Backing up its own content is the responsibility of the Client unless the Contractor has assumed this contractually.

12. Dates and force majeure

The Contractor endeavours to provide the agreed services on time. Delays due to force majeure (such as power failures, network outages, illness, weather conditions during outdoor shoots, official orders) release the Contractor from its obligation to perform for the duration of the disruption; agreed dates are postponed accordingly. Both parties inform each other of such circumstances without delay.

13. Consumer dispute resolution

The Contractor is neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board (§ 36 of the German Consumer Dispute Resolution Act, VSBG).

14. Applicable law and place of jurisdiction

  • The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods. Towards consumers, this choice of law applies only to the extent that it does not deprive them of the protection of mandatory provisions of the state of their habitual residence.
  • If the Client is a merchant, a legal entity under public law or a special fund under public law, the place of jurisdiction for all disputes arising from the contractual relationship is Munich. For consumers, the statutory places of jurisdiction apply.

15. Final provisions

  • Amendments and supplements to the contract require text form. This also applies to the waiver of this text form requirement.
  • Should individual provisions of these GTC be or become invalid, the validity of the remaining provisions remains unaffected.