Refund policy

This is an English courtesy translation provided for convenience. In the event of any discrepancy, the German version is legally binding.

Last updated: 6 September 2026

This policy explains when and how Plößl & Ehrl Vertriebs UG (haftungsbeschränkt), a German company with limited liability, brand Pemediacorp, refunds payments. It supplements the General Terms and Conditions and the withdrawal instructions; statutory rights remain unaffected in every case. Part A applies to our services, Part B to membership in the P&E Community, Part C to both.

Part A: Services

A1. Scope

Part A applies to all services we provide on the basis of an individual quote: web design, 360° tours, photo and video production, social media as well as hosting, maintenance and other ongoing services.

A2. Right of withdrawal for consumers

Consumers within the meaning of § 13 of the German Civil Code (BGB) have a statutory right of withdrawal of 14 days for contracts concluded exclusively by means of distance communication (such as email or telephone). Details, the model withdrawal form and the notes on early expiry can be found in our withdrawal instructions at www.pemediacorp.com/en/widerrufsbelehrung. In the event of an effective withdrawal, we refund all payments received within 14 days. If you requested that we begin performance during the withdrawal period, you owe the proportion of the service provided up to the withdrawal.

A3. Cancellation before performance begins

If an order is cancelled before performance begins, we refund amounts already paid (such as an agreed advance payment) less the expenses already incurred. These may include in particular planning, preliminary discussions, concept development, reserving the date, location scouting, equipment scheduling or administrative costs. The amount depends on the expenses actually incurred and is itemised transparently.

A4. Cancellation after performance has begun

If an order is cancelled after performance has begun, we invoice the services rendered up to that point and the expenses incurred; amounts already paid are offset. A full refund is then not possible. For contracts for work, § 648 BGB applies.

A5. Rescheduling

Rescheduling is possible subject to availability. Additional costs may arise for changes at short notice, in particular where third parties or resources already booked are affected.

A6. Digital work results

For services such as editing, post-production, design, concept work or content creation, performance is deemed to have begun as soon as we start work on it. From that point onwards, refunds are possible only within the framework of the statutory provisions and after a review of the individual case.

A7. Ongoing services

For hosting, maintenance and other ongoing services, the terms and notice periods of the General Terms and Conditions apply. Amounts paid in advance for the period after the end of the contract are refunded pro rata; there is no refund for the current billing month.

A8. Defects and non-performance

Your statutory rights in the event of defects remain unaffected. If a service has not been provided or if there are material defects, the statutory provisions apply. Where provided for by law, we are first given the opportunity to remedy the defect.

Part B: Membership in the P&E Community

B1. Scope and conclusion

Part B applies to paid membership in the P&E Community. Membership is taken out on our community server on Discord. Prices (total prices including VAT), term and billing interval are displayed there before the membership is taken out.

B2. Payment processing via PayPal

Membership fees are processed via PayPal as a recurring payment, monthly or annually depending on the interval chosen. The subscription details shown in the PayPal checkout or in your PayPal account are decisive.

B3. Right of withdrawal and early expiry

Consumers have a right of withdrawal of 14 days from the conclusion of the contract. Because access to the community is activated immediately after payment, we obtain your express consent before activation that we begin performance before the withdrawal period expires, as well as your confirmation that you thereby lose your right of withdrawal (§ 356 (4) and (5) BGB). Without this consent, access is activated only after the withdrawal period has expired.

B4. Refunds for monthly billing

There is no refund for a billing month that has already begun, provided access has been made available. Cancellation ends future debits; access remains in place until the end of the period paid for.

B5. Refunds for annual billing

For annual billing there is as a rule no refund once access has been made available. If there is good cause and no further use takes place, a pro rata refund for future full months may be considered. The decision is made after a review of the individual case.

B6. Cancellation

Membership can be cancelled at any time with effect from the end of the current billing period, via PayPal or via the cancellation option on the community server. What matters is the receipt of the cancellation before the next billing date.

B7. Returned debits and payment disputes

In the event of returned direct debits, chargebacks or PayPal disputes, access may be blocked until the matter has been clarified. Outstanding claims remain in place to the extent permitted by law.

B8. Technical problems and platform outages

For temporary restrictions due to maintenance, technical faults or outages of the Discord platform, a refund may be excluded to the extent permitted by law. In the case of longer-lasting significant restrictions, we will look for an appropriate solution in the individual case.

B9. Misuse and violations

In the event of misuse, fraudulent conduct or serious violations of the community rules, we may block access or terminate the membership. In these cases there is no entitlement to a refund, to the extent permitted by law.

Part C: General

C1. Goodwill

Irrespective of this policy, we may voluntarily offer goodwill solutions in individual cases. There is no entitlement to this.

C2. Refund process

Please send refund requests by email to kontakt@pemediacorp.com. Please state the invoice number or the date of the PayPal transaction, the email address used and a brief explanation. We review the request and normally respond within 5 working days.

Approved refunds are made through the payment method originally used, normally within 14 days of approval. Depending on the payment provider, it may take a few additional working days for the credit to appear.

C3. Provider

Plößl & Ehrl Vertriebs UG (haftungsbeschränkt)
Boschstr. 4, 82178 Puchheim, Germany
Telephone: +49 155 10429643
Email: kontakt@pemediacorp.com
Commercial register: HRB 303556, Amtsgericht München (Munich district court)
VAT ID no.: DE457794500